Contact information

Contact Us

We are a UK-based hair care brand and the authorised UK reseller of GrowPlex® branded products. If you have any questions about an order, our products, your subscription, or anything else, we want to help.

How to Get in Touch

Email: support@hairstockists.com

This is the fastest way to reach us. A real person at our UK customer team reads everything that comes to this address. We aim to reply within 1 working day Mon–Fri, and 2 working days at weekends or during peak periods.

What to Include

To help us help you faster, please include the following where relevant:

• Your full name (the one on your order)
• Your order number — starts with #HS followed by digits
• A clear description of your question or issue
• For damage or quality issues, photos of the product and packaging

Common Questions

Many common questions are answered in our policy pages:

• Refund and Returns Policy
• Shipping Policy
• Terms of Service
• Privacy Policy

Operating Entity

Hairstockists is a trading name of Crest & Crown LLC, 275 New North Road, Islington #1430, London, N1 7AA, United Kingdom. UK orders are dispatched from our UK fulfilment partner.

For postal correspondence regarding privacy, data protection, or formal legal matters, please email support@hairstockists.com first and we will provide the appropriate postal address.

Consumer Rights

For impartial advice about your consumer rights, you can contact Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.